Kudos To Doug Elliott

[Driswood]

Doug is known for his excellent customer service. I just had an experience where he went above and beyond.

I had purchased an LT100 Lexan rim from Doug. The Lexan just didn’t work for me. Unfortunately, I had waited past his normal return window. I posted the rim here, figuring I would take a loss and get a silver rim.

The first person to reply was Doug, wondering if I would like to trade for something else. I said yes, and before I could send the Lexan rim back, I received the shipping notice on the new rim.

End result is I have a silver LT99 rim I’m loving, and Doug took back the Lexan rim in an even swap. He didn’t even charge me for postage.

Now that’s excellent customer service! I can’t recommend Doug enough!

[Fidbone]

I've always had great service from Doug, he's a trooper to us finicky trombonists .........

[harrisonreed]

My friend just got his alto shanks Doug. Says it's the most awesome thing he's ever played on alto, and "where has it been [his] whole life?"

The narrow tuba rim is also a mega hit.

[hyperbolica]

Yeah, Doug has been more than fair with me. More than that, his recommendations are always better than my intuition.

[Blenky]

Did Doug communicate shipping details to you?

I’ve been waiting 16 weeks now for a DE setup and despite emailing him twice in the last 8 weeks I’ve received no reply?

[BGuttman]

Did Doug communicate shipping details to you?

I’ve been waiting 16 weeks now for a DE setup and despite emailing him twice in the last 8 weeks I’ve received no reply?

International shipping can be a problem. Sometimes items get delayed for weeks. You can find examples of this in other threads.

[Blenky]

I’ve not even been told if they have shipped or not.

If they now arrive in the next 4 weeks I will not be around to accept delivery!

[Doug Elliott]

Very sorry for that one... I haven't been able to make some parts of your order - machine trouble right now - but it looks like it will be resolved in the next couple of days.

[Blenky]

Many thanks Doug. No rush, just need to know when they ship so I can be sure someone is around to accept delivery.

Sorry to be a nag, so much looking forward to getting them
On my chops

[Fidbone]

Very sorry for that one... I haven't been able to make some parts of your order - machine trouble right now - but it looks like it will be resolved in the next couple of days.

Nightmare

Hope you get it resolved soon.......

[MBurner]

Can’t say a bad word about the man or brand. He personally drove down to the DC area to give me a piece with Lexan rim before the 2021 Inauguration. He makes comfy rims, and a mouthpiece that can work for us all. I shudder to think of who could touch his knowledge, much less replace him!

[sf105]

Also had excellent service from Doug when trying parts and dithering over the decision.

[Kingfan]

When I couldn't find a mouthpiece for small bore trombones that worked for me after trying all the usual suspects, Doug thought out of the box and directed me to a Bach 5. He was right! I now play his version of a 5 size, even on my .481/.491 pea shooter. It wouldn't work for most players, but it does for me.

[EriKon]

Just want to reaffirm this
I've been in need of a good mp for my Bach 36 BOG. So I've been writing a couple of mails with Doug and made a short Skype call as I live in Europe. He advised a DE XT104, E, E4 setup.

I was a bit sceptical at first especially regarding the rim, because I thought it would be way too big for me. When I first tried it, it felt kind of weird and unusual, the low range felt very "slippery"and I've had a double buzz in the mid range. I wrote this to Doug and he immediately replied if we could do another quick Skype call. He gave me some really good advice on how I would have to play with this mouthpiece so that these things are not going to happen and that I should try to be aware of that. And voila, a couple of weeks later I'm absolutely in love with this setup in terms of sound, feeling, versatility and just everything. Definitely considering to make a change for my smaller horn now too Doug is the man! Thank you, Doug!

[Crazy4Tbone86]

Received my new mouthpiece from Doug a few days ago. It was well worth the wait. My set up now for my .525 bore horns is Doug's LTN105G4 I have struggled for several years to find a mouthpiece that works well for my .525 bore horns. I don't know if my journey is over, but this new mouthpiece has definitely put me much closer to my target!

[mcphatty00]

I oddly started playing on Doug's mouthpieces in high school because I took lessons from the former principal trombone in the Cleveland Orchestra, Jim DeSano. He even played a Lexan, which is why I've been playing on a Lexan for 25 years. I usually have to wait a little longer unless he happens to have it in stock, but I'll never play on metal again because his Lexan rims are so perfect for me.

[Geordie]

Another satisfied Doug client here. Had a positive session when he assessed my mp issues via Skype. Was v happy with the set up we settled on. The postage cost of trying some options was money well spent. On that basis I booked a short lesson focusing on improving my range. Massive improvement as a result of that one short session. My only regret is not doing this years ago when I thought the reviews were probably overstated. I was wrong.