"ProWinds" Not Responding to Order I Placed

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CarlVicVogel
Posts: 27
Joined: Tue Jan 11, 2022 8:35 pm
Location: Joisey

"ProWinds" Not Responding to Order I Placed

Post by CarlVicVogel »

I ordered a mouthpiece on Nov 14th from ProWinds phone line (live person) and paid for it with PayPal.

Every 2 days I try to call/email them asking for a status on when the order will be shipped.

Zero response...Nada...Nope.

Is something going on there that is causing this? Are they going out of business? Or just overwhelmed?

Any info is appreciated.

Thanks

CarlVicVogel
Bach two 42BO's (silver & lacquer)
Bach LT16M (inspired by Bill Watrous)
Holton TR-181 Bass
King 3B
Yamaha 354 Tenor (early production)
Yamaha 321 Euphonium
Conn Baritone (really friggin' old) :lol:
bwanamfupi
Posts: 60
Joined: Sat Jun 13, 2020 2:29 pm
Location: Indianapolis, USA

Re: "ProWinds" Not Responding to Order I Placed

Post by bwanamfupi »

I ordered a pro-tec gig bag from them in October. It took almost a month for it to ship and get to me. My guess is with your mouthpiece order that they are overwhelmed or understaffed.
CarlVicVogel
Posts: 27
Joined: Tue Jan 11, 2022 8:35 pm
Location: Joisey

Re: "ProWinds" Not Responding to Order I Placed

Post by CarlVicVogel »

Thanks for the info.

I continue to call and get voicemail. Dang it all!

Carl
Bach two 42BO's (silver & lacquer)
Bach LT16M (inspired by Bill Watrous)
Holton TR-181 Bass
King 3B
Yamaha 354 Tenor (early production)
Yamaha 321 Euphonium
Conn Baritone (really friggin' old) :lol:
Estraven
Posts: 49
Joined: Wed May 05, 2021 7:53 am
Location: Northwest Florida, USA

Re: "ProWinds" Not Responding to Order I Placed

Post by Estraven »

My experience was similar to bwanamfupi's. I purchased my Protec marching baritone bag from "them" (whoever/whatever they are, have you noticed that there isn't any meaningful contact information on the (very pretty) web site?). My assessment based on that experience is that they don't stock anything, rather they have the products drop-shipped from the manufacturer/supplier as they receive orders. That sort of thing leads to delays.

After three weeks of waiting in the dark, my bag was shipped direct to me from Protec in California. This took another week to get to me.

I won't be doing business with them again.
CarlVicVogel
Posts: 27
Joined: Tue Jan 11, 2022 8:35 pm
Location: Joisey

Re: "ProWinds" Not Responding to Order I Placed

Post by CarlVicVogel »

Finally heard back from ProWinds. The mouthpiece is still at Bach. Evidently they do not actually stock them, With the switch to lead-free mouthpieces, they are saying Bach is backed up on shipments.

Guess I will not have my mouthpiece for the Christmas concert. Sigh....

CarlVicVogel
Bach two 42BO's (silver & lacquer)
Bach LT16M (inspired by Bill Watrous)
Holton TR-181 Bass
King 3B
Yamaha 354 Tenor (early production)
Yamaha 321 Euphonium
Conn Baritone (really friggin' old) :lol:
JMudge
Posts: 42
Joined: Tue Jun 18, 2019 3:45 pm

Re: "ProWinds" Not Responding to Order I Placed

Post by JMudge »

Out of curiosity what size did you order ??

J
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greenbean
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Location: San Francisco
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Re: "ProWinds" Not Responding to Order I Placed

Post by greenbean »

I refuse to do business with companies that sell stuff they don't have in stock!...
Tom Rice
San Francisco
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JohnL
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Re: "ProWinds" Not Responding to Order I Placed

Post by JohnL »

greenbean wrote: Fri Dec 02, 2022 11:14 am I refuse to do business with companies that sell stuff they don't have in stock!...
Thing is, you have to know they don't have it in stock. The internet is full of drop-shippers masquerading as stocking dealers. "Sure, we've got it in stock!"
Rogerrr
Posts: 4
Joined: Fri Nov 25, 2022 10:14 pm

Re: "ProWinds" Not Responding to Order I Placed

Post by Rogerrr »

Several years ago I ordered something from ProWinds and never got it....but I was never charged either
So I just don't order from them anymore
CarlVicVogel
Posts: 27
Joined: Tue Jan 11, 2022 8:35 pm
Location: Joisey

Re: "ProWinds" Not Responding to Order I Placed

Post by CarlVicVogel »

I ordered a Bach 7C.

I wish that the Sales Rep told me it was not in stock...the way he handled it let me to believe it would be shipped quickly. Only much later did I find out they are a drop shipper and take orders they don't have in stock and don't tell you.

CarlVicVogel
Bach two 42BO's (silver & lacquer)
Bach LT16M (inspired by Bill Watrous)
Holton TR-181 Bass
King 3B
Yamaha 354 Tenor (early production)
Yamaha 321 Euphonium
Conn Baritone (really friggin' old) :lol:
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greenbean
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Joined: Fri Mar 23, 2018 6:14 pm
Location: San Francisco
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Re: "ProWinds" Not Responding to Order I Placed

Post by greenbean »

A Bach 7C is a very common item. They are in stock in stores around the country.

Call ProWinds and cancel it. They never mentioned having to order it. If they resist, just contact your CC or PayPal.
Tom Rice
San Francisco
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